Privacy Policy

Effective Date: 05 June 2025  |  Last Updated: 18 June 2026  |  Entity: East India Traders  |  GST: 08EISPM9747Q1ZR

1. Who We Are

East India Traders is a registered holding company in India (GST: 08EISPM9747Q1ZR), operating as the parent company of Wendark. The registered proprietor is Rishabh Mehta. You may contact us at eastindtraders@gmail.com or +91 91163 68984.

2. Information We Collect

We may collect the following categories of information:

• Contact Information: Name, email address, phone number, organisation name, and account details when you contact us or use our services.
• WhatsApp Business Account Information: Business profile information, phone number identifiers, WhatsApp Business Account identifiers, and related account configuration data authorized by our customers.
• Communication Data: Messages, media files, and other content exchanged through our platform, including communications facilitated through the WhatsApp Business Platform.
• Business Information: Hotel information, booking-related information, and other business data provided by customers in connection with our services.
• Usage Data: Information about how you access and use our website and services, including IP address, browser type, device information, pages visited, and activity logs.
• Communications: Records of emails, support requests, enquiries, and correspondence with us.

3. How We Use Your Information

East India Traders uses collected information to:

• Provide hotel communication, automation, and guest engagement services.
• Enable businesses to connect and manage WhatsApp Business Accounts.
• Facilitate communication between hotels and their guests.
• Respond to enquiries and provide customer support.
• Provide AI-assisted communication and automation features requested by customers.
• Maintain security, prevent fraud, and detect abuse.
• Improve our products, services, and user experience.
• Comply with legal, regulatory, and contractual obligations.

We do not sell, rent, or trade personal data to third parties for advertising or marketing purposes.

4. Legal Basis for Processing

Under applicable Indian data protection law and international best practice, we process your data on the following bases:

• Consent: Where you have provided explicit consent (e.g. submitting a contact form).
• Legitimate Interest: For operating our business and communicating with partners.
• Legal Obligation: Where required by law, including GST and taxation compliance.

5. Data Sharing and Requests from Public Authorities

We do not sell, rent, or disclose personal data except as described in this Privacy Policy or where required by applicable law.

We may share your data with:

• Wendark: For the provision of software, technical support, infrastructure, and services requested by customers.
• Service Providers: Trusted third-party providers who assist in hosting, cloud infrastructure, communications, analytics, security, and platform operations, subject to appropriate confidentiality obligations.
• Platform Partners: Technology partners, including Meta and the WhatsApp Business Platform, where necessary to provide services requested by customers.
• Legal and Regulatory Authorities: Where disclosure is required by applicable law, regulation, court order, or other valid legal process.

Before responding to requests from public authorities for personal data, East India Traders reviews the legal validity and scope of the request whenever permitted by law.

Where appropriate and legally permitted, we may seek clarification or challenge requests that appear unlawful, invalid, or overly broad.

When disclosure is required, we follow the principle of data minimization and disclose only the information reasonably necessary to comply with the applicable legal obligation.

We may maintain records of legal requests and our responses for compliance, auditing, legal, and security purposes.

6. Cookies and Tracking

Our website may use cookies for basic functionality and analytics. Cookies are small text files stored on your device. You may disable cookies in your browser settings; however, some features may not function correctly without them.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact form submissions are retained for up to 2 years. Financial and compliance records are retained as mandated by Indian law.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request erasure of your data (subject to legal obligations).
• Withdraw consent at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, contact us at eastindtraders@gmail.com.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorised access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may contain links to external sites including wendark.com. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.

11. Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of our website following any update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related concerns or requests, please contact: